Qiqi Shi

International Relations Professional | Cross-Border Project Lead
Tallinn, EE.

Work

Huawei Technologies Eesti OU
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Key Account Manager

Tallinn, Harjumaa, Estonia

Summary

Managed and grew a significant revenue portfolio by leveraging CRM insights and technical expertise for enterprise clients.

Highlights

Grew a €20M+ revenue portfolio by leveraging CRM insights to identify and capitalize on account expansion opportunities, driving recurring SaaS-like value for enterprise clients.

Achieved 95%+ accuracy in forecasting annual and quarterly revenue targets, delivering critical data analytics that informed executive leadership's regional strategic planning.

Directed the successful implementation of a €3M PV Energy Storage Hybrid Plant, utilizing financial technology insights to secure the region's first €1M Battery Energy Storage System (BESS) order.

Leveraged deep technical knowledge to educate customers on new platform features, significantly increasing product adoption and reducing churn across the top 10 enterprise accounts.

Collaborated on a €28M public-sector tender, managing complex documentation and data analysis to ensure rigorous compliance and procurement standards were met.

Valin Group OU
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Founder & Project Lead

Tallinn, Harjumaa, Estonia

Summary

Led the establishment and growth of an international consultancy, specializing in cross-border projects and event management across Europe and Asia.

Highlights

Led the establishment and growth of an international consultancy, successfully delivering diverse cross-border projects and in-person events across Europe and Asia.

Managed end-to-end execution of complex international events, overseeing budgets, venue selection, vendor management (AV, staging), marketing, and on-site delivery.

Served as primary liaison for high-profile stakeholders including embassies, artists, and partners, expertly managing all aspects of invitations, travel, and accommodation.

Coordinated multi-stakeholder engagement with cultural institutions, embassies, and private-sector partners, effectively translating strategic objectives into tangible programming and deliverables.

Navigated fast-paced, high-stakes international environments, proactively resolving complex logistical challenges to ensure on-time and on-budget project delivery.

Baltic Impression International Travel Agency
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Partnership Manager

Tallinn, Harjumaa, Estonia

Summary

Managed a diverse portfolio of partners and optimized service delivery for visitors, driving significant growth in transaction volume.

Highlights

Managed a portfolio of 50+ partners, including hotels and restaurants, ensuring robust account management and stringent Service Level Agreement (SLA) compliance.

Optimized service delivery for over 10,000 visitors by implementing data-driven operational improvements derived from partner feedback, enhancing customer experience.

Conducted complex B2B negotiations, securing favorable contract terms that drove a 15% annual growth in partnership transaction volume.

Tallinn Technical University
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Summer School Coordinator

Tallinn, Harjumaa, Estonia

Summary

Coordinated logistical needs and optimized scheduling for international participants, ensuring high satisfaction and retention.

Highlights

Forecasted and optimized logistical needs and scheduling for international participants, resulting in high satisfaction and retention scores for the summer program.

Education

Tallinn University
Tallinn, Harjumaa, Estonia

Master's Degree

International Relations

Courses

Master's thesis on energy security and geopolitics in the Baltic region, analyzing small and medium states' strategic responses in the energy transition.

Tallinn University
Tallinn, Harjumaa, Estonia

Bachelor's Degree

Politics and Governance

Courses

Studied as an exchange student at the Department of Political Science, Free University of Berlin (QS#98), Germany.

Publications

Energy Security and Geopolitical Changes in the Baltic Region

Published by

Yale-University of New Haven Joint Conference

Summary

Presented a paper at the Yale-University of New Haven Joint Conference.

The Shift in Baltic Countries' Foreign Policy Towards China Since COVID-19

Published by

China: An International Journal (CIJ)

Summary

Co-authored a policy brief, currently under review for publication.

Languages

Mandarin
English
Russian
Lithuanian
German
Estonian

Skills

Customer Success & Strategy

Account Expansion, Churn Management, Customer Retention, Portfolio Management, Revenue Forecasting, Risk Mitigation, Stakeholder Engagement.

Technical & Analytics

Compliance Management, CRM, Data Analytics, Market Research Analysis, SaaS.

Sales & Operations

B2B Sales, Channel Expansion, Contract Negotiation, Cross-border Logistics, Key Account Management, Remote Collaboration.